Introduction

WebIssues is an open source, multi-platform system for issue tracking and team collaboration. It can be used to store, share and track issues with various attributes, comments and file attachments. The system is easy to install and use but has many capabilities and is highly customizable.

	Desktop-based user interface. The WebIssues Client is a native, desktop application which is more comfortable than traditional web-based application. The application can be minimized to system tray and quickly opened when it's needed. All data is cached, so it works very fast and the network bandwidth usage is very low.
	Easy installation and setup. The WebIssues Server can be installed on any web host with PHP support and access to a MySQL, PostgreSQL or SQL Server database. A simple web-based setup tool allows to quickly create the database tables and prepare the system for the first use. After that all system administration can be done using the client application.
	Flexible and customizable issue types. Issues stored in the system may have a number of attributes for storing text values, numbers, dates, user names or choices of predefined values. The available attributes can be configured separately for each type of issues. Each issue may have an unlimited number of comments and attachments. A history of all changes is also available.
	Simple organization and rights management. Issues are organized in a simple two-level hierarchy consisting of projects and folders. Projects allow to configure access to particular parts of the system to individual users. Folders allow to group together issues of the same type and organize them by topic or area.

Usage examples

The WebIssues system can be used in many various ways. Different groups and organizations can easily customize it according to their needs. Some most common scenarios include:

• Issue tracking. The WebIssues system can be used by development teams, software companies and help-desk services to store and track issues. The attributes of the issues allow to manage their state and to assign them to individual persons, allowing to create simple workflows. Comments allow to provide additional information about the issues and attachments can be used for including log files, test data, etc.
• Project management. Other information required for managing projects can also be stored in the WebIssues system. Some examples include requirements, use cases, stages and iterations, tasks. Project managers can define attributes required for managing the state of items in a way that is suitable for a particular project. Additional attributes can be used for organizing items between modules, versions etc. It's also possible to create links between items and to external resources such as web pages.
• Information management. WebIssues may serve as a general-purpose system for storing, managing and accessing lists of items such as customers, products, members, or employees. Attributes can be used to store information such as addresses, e-mails and phone numbers. Those values can be displayed as separate columns in the list view and as fields in the details view. The system can be thought of as a shared database with support for file attachments, tracking history and filtering data.

License

Copyright (C) 2006 Michał Męciński
Copyright (C) 2007-2008 WebIssues Team

This program is free software; you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation; either version 2 of the License, or (at your option) any later version.