Sending email notification is usually not working

Submitted by MACboyet on 2012-02-21

Why can't I send email notifications properly. I have set the user preference. change the time server. also set up email settings and tested the connection(it was working). but then after I added projects and assigned issues to different users, they some have not received it.

Please help. any suggesstions will do since I have been troubleshooting it already for more that 8 hours.

Best regards,

Ernesto

Is the cron job running? Are there any errors in the event log of WebIssues?

Regards,
Michał

it says that cron job started and finishes. but in the setting. cron job is off.

I receive some notifications but i don't understand one thing:

As default notifications are set for all users which a issue folder is assigned ?

Which is the notifications workflow ? (projects, issue folders, users)