French translation - Characters in mail alerts

Submitted by lewiss on 2015-03-12

Hello,

I have installed a WebIssues server (beginning with 1.1.2, now updated to 1.1.3) and French translation is active for the web client.

I don't know if it's a bad configuration server-side (php, mysql) or if it is a bug but in the mail alerts, characters with an accent are not interpreted correctly. However only in the body of the message and not the object.

Here are some examples with the attributes in a task: 

C tat: En cours 
C rendre le: 13/03/2015 
Avancement: 90% 
PrioritC): Haute

The word "C tat" should be "État", "C rendre le" -> "À rendre le" and so on.

Do you have an idea about what is causing this problem and what I should do if it is a configuration step on my side?

Additional infos:
PHP 5.6
MySQL 5.5
IIS 8.5 on Windows Server 2012 R2

Thanks a lot in advance for your help.

I wish you all a nice day!

Best regards.

No idea. Most mail servers should handle UTF-8 encoding correctly. I tested a few and never had any problems with accented characters.

Regards,
Michał

Hello,

The problem is I do not have a direct access to the SMTP server of my company.

However I did find a workaround which seems to work at the moment I am writing. In the class.phpmailer.php I have changed:

public $Encoding = '8bit';

to

public $Encoding = 'quoted-printable';

And this does the trick actually.