First, let me say this is an absolutely brilliant piece of software. The interface is clean and learning how to use the app is very simple. Additionally the documentation is excellent. Often OS projects, even very successful ones, have very poor documentation. The documentation for WebIssues is fantastic. In my opinion this is one of the best pure issue tracking pieces of software out there. There are a few additions it would be nice to have like calculated fields that can do numeric and date calculations and maybe a built-in tools for importing, but I did not spend anytime developing this awesome software so I am not complaining!
My issue is when I send an email from a GroupWise email account to create an issue, everything works as expected except the body of the email is not added to the issue as an attachment and any attachment to the email is also not added as an attachment. I have not had any issue when sending issues from services like gmail or yahoo. It only occurs with GroupWise 2012.
When I check the Event Log I see the following event details:
Severity: Error Error
Date: 6/27/2014 07:33
Message: Unhandled System_Api_Error: 325 Empty Value in C:\inetpub\wwwroot\webissues\system\api\validator.inc.php on line 84
#0 C:\inetpub\wwwroot\webissues\cron\job.php(540): System_Api_Validator->checkString(NULL, 80)
#1 C:\inetpub\wwwroot\webissues\cron\job.php(76): Cron_Job->processInboxEmails()
#2 C:\inetpub\wwwroot\webissues\system\core\application.inc.php(210): Cron_Job->execute()
#3 C:\inetpub\wwwroot\webissues\system\bootstrap.inc.php(130): System_Core_Application->run()
#4 C:\inetpub\wwwroot\webissues\cron\job.php(690): System_Bootstrap::run('Cron_Job')
User name: Inbox Robot
Host name: unknown
Any help would be greatly appreciated as my entire IT department at work will commit to using this tool if that functionality works!