'Case assigned to you' notification

Submitted by thecokey on 2012-09-19

Firstly, great job with WebIssues!

Is it possible with the current version (1.0.3) to setup alerts so that if a case is assigned to a user that user get emailed?

I know if they are setup to receive alerts for a folder they will get an email, but, so will everybody else who has alerts setup.

I want to be able to alert a user that they have a case assigned to them, or has changed but don't want to email everyone else as it doesn't concern them.

Hope that makes sense.

Regards
Col

You can create a view which displays only issues assigned to the current user. Then you can create an alert based on that view and you will receive notifications only about assigned issues.

Regards,
Michał