hi,
Can i know how to set SLA (service level agreement) for a particular issue with respective to login time automatically,
ex: if my SLA time starts at 8 am to 6 pm for a particular issue type with a SLA period of 15 Hours target,
when i raised an issue at 8am today, the system should trigger expected resolution time as 1 pm of following working day,
regards,
Suminda,
+1. We can say automatic assignment of some fields.
Eg: If x field is a then y field is b
if x field is a then y field is x+5(for dates)
or coding detailed sla system.