Currently we are using the Open source PHP script (WebIssues v1.1.3 ) and when the script was installed it worked without an issue. The notification was working by sending out email to user assigned to the issue using standard php mailer via cron job.
After the web server was upgraded by the hosting company, the cron job function became erratic. It continue to send out emails every 5 minutes & clogged up the default email account.
Since the above issue, we have switched off cron job function & try using smtp email function as replacement, even though the test is successful in connecting to smtp mail server, so far no notification is managed to send out from the Improvement System. Can you please advise.