Installation error

Submitted by chicsystems on

We have tried to install webissues and got errors. This has been tried more than once. Can you help??

The php info for the server is here
http://dev.oovee.co.uk/bugs/info.php

The errors after installation are

Configure your WebIssues Server

Installation failed with the following fatal error:

Unhandled System_Db_Exception: Incorrect arguments to mysql_stmt_execute in /home/devoovee/public_html/bugs/system/db/mysqli/engine.inc.php on line 264
Stack trace:
#0 /home/devoovee/public_html/bugs/system/db/mysqli/engine.inc.php(129): System_Db_Mysqli_Engine->handleError(Object(mysqli_stmt))
#1 /home/devoovee/public_html/bugs/system/db/mysqli/engine.inc.php(81): System_Db_Mysqli_Engine->executeStatement('INSERT INTO ser...', Array)
#2 /home/devoovee/public_html/bugs/system/db/connection.inc.php(207): System_Db_Mysqli_Engine->execute('INSERT INTO ser...', Array)
#3 /home/devoovee/public_html/bugs/system/db/connection.inc.php(178): System_Db_Connection->executeArgs('INSERT INTO {se...', Array)
#4 /home/devoovee/public_html/bugs/admin/setup/installer.inc.php(260): System_Db_Connection->execute('INSERT INTO {se...', 'My WebIssues Se...', '8162af18-fd7a-4...', '1.0.003')
#5 /home/devoovee/public_html/bugs/admin/setup/install.php(393): Admin_Setup_Installer->installData('My WebIssues Se...', 'oov33wireless')
#6 /home/devoovee/public_html/bugs/admin/setup/install.php(147): Admin_Setup_Install->installDatabase()
#7 /home/devoovee/public_html/bugs/admin/setup/install.php(56): Admin_Setup_Install->processForm()
#8 /home/devoovee/public_html/bugs/system/web/component.inc.php(100): Admin_Setup_Install->execute()
#9 /home/devoovee/public_html/bugs/system/web/application.inc.php(77): System_Web_Component->run()
#10 /home/devoovee/public_html/bugs/system/core/application.inc.php(210): System_Web_Application->execute()
#11 /home/devoovee/public_html/bugs/system/bootstrap.inc.php(124): System_Core_Application->run()
#12 /home/devoovee/public_html/bugs/admin/setup/install.php(455): System_Bootstrap::run('Common_Applicat...', 'Admin_Setup_Ins...')
#13 {main}

Thank you for the quick response. We had it running before but recently got a new server.

i have asked our hosting technical team to sort it and will post the responses to help anyone else.