Why doesn't WebIssues support replying to a incoming ticket via email? It can receive emails, it can send emails... but not when directly replying to one. I get it that it's not supposed to be a helpdesk system, but it's 99.9% there:)
What framework does WI use? I know PHP, I could add a button and call the mailer, but I'm wondering why it's not already there? Are there security implications or what else?